1. Brand identification
Legal name: Legacy Health and Fitness LLC
Doing business as: Legacy Health and Fitness
Website: https://legacyhealth.fit
Main line (voice & SMS, UniFi): (208) 928-3808 · Support email: support@legacyhealth.fit
Address: 247 N Kay Ave, Kuna, ID 83634
Programmatic member SMS (including messages sent from the staff/admin console) is sent from our approved U.S. long code provisioned through Twilio: +1 (208) 928-3888. Reply STOP / HELP to that number for messages received from it. For general gym support by phone, call (208) 928-3808.
2. How you opt in (all methods)
We only send SMS to numbers for which we have obtained consent consistent with the Telephone Consumer Protection Act (TCPA) and carrier A2P 10DLC rules. Consent may be obtained in any of the following ways (we may use more than one method for the same member over time):
- Digital membership / onboarding: During online signup you agree to our Terms of Service, including the SMS terms (Section 11), before we send non-emergency promotional or recurring informational SMS.
- Member portal / account settings: Signed-in members may enable or disable service SMS (account, billing, access-related) and marketing SMS separately where the app provides toggles.
- In person at the gym: Staff may confirm phone number and consent on paper or tablet for gym communications; verbal consent is documented with staff initials and date when used.
- Written / paper forms: Membership or waiver forms may include an SMS opt-in checkbox with the same disclosures summarized here.
Important: Opt-in for marketing messages is separate from essential transactional messages (e.g. payment failures, security) where permitted by law and our records. Members who text STOP will not receive marketing texts; critical account messages may still be sent as described in our Terms.
Web / app opt-in (best practice): Where members choose SMS in the member portal or onboarding, marketing and service toggles are user-controlled (not pre-checked for marketing). The same disclosures apply: program identity (Legacy Health and Fitness), approximate frequency, message and data rates may apply, links to Terms and Privacy Policy, and that mobile opt-in data is not sold for marketing (see Privacy Policy).
Additional disclosure for reviewers: the SMS marketing opt-in checkbox presented during onboarding is optional and is not selected by default; subscribers must actively check it to receive SMS updates.
Opt-in checkbox — as displayed during onboarding
The following is a faithful reproduction of the SMS opt-in checkbox shown to users during Step 3 (Agreements) of our online membership onboarding at https://legacyhealth.fit/onboarding.html. This step is behind a multi-step signup flow and cannot be viewed directly without beginning the enrollment process.
Visual reproduction of opt-in UI — Step 3 of membership onboarding* Message frequency: up to 10 per month. Message and data rates may apply. Reply HELP for help, STOP to opt-out. Privacy Policy and SMS Terms (Terms & Conditions).
sms_opt_in) and is checked before any non-emergency SMS is sent.
3. Message types & frequency
- Transactional / service: Billing reminders, payment decline notices, membership or portal alerts, appointment or class-related notices — as needed (typically a few per month per member when events occur).
- Marketing / promotional: Offers, events, gym updates — up to approximately 10 messages per month per subscriber (may be lower).
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
4. Opt-out & help
- Text STOP to the number that sent the message (Twilio long code (208) 928-3888 for app/admin-originated SMS) to cancel marketing SMS. You will receive a confirmation. You may still receive limited account-related texts where allowed.
- Text HELP for a short help message with contact options, or call the gym at (208) 928-3808 / email support@legacyhealth.fit.
5. Privacy & policies (required links)
Our Privacy Policy states clearly that mobile numbers and SMS opt-in data are not shared with or sold to third parties or lead generators for marketing or promotional purposes, and describes how we use data — as recommended for U.S. A2P 10DLC campaign review.
6. Campaign description (TCR / Twilio — use case summary)
Sender: Legacy Health and Fitness LLC (DBA Legacy Health and Fitness), a fitness facility in Kuna, Idaho.
Recipients: Individuals who have a membership or relationship with us and who have opted in to SMS (online onboarding, member portal preferences, in-person or written consent).
Purpose: Messages are sent by Legacy Health and Fitness to its members and leads to provide account and facility information (billing, access, class or training notices), and—where marketing SMS is opted in—promotions and events. Staff may send messages through our admin console; delivery uses our registered long code and Twilio as the messaging platform.
7. Sample messages (for campaign registration)
Examples of messages members may receive (actual text may vary):
- Transactional: “Hi [Name], we detected multiple declined membership payments. Please update payment info: https://legacyhealth.fit/member-portal — Questions: (208) 928-3808. Msg/data rates may apply. Reply STOP to opt out.”
- Marketing: “Legacy Health & Fitness: Open gym weekend — details: https://legacyhealth.fit — Reply STOP to opt out. Msg/data rates may apply.”